Observations of being in a new city

Observations of being in a new city

Having grown up in Medford most of my life, I never really had a chance to explore any other larger metropolitan area than it.  Medford is the largest city closest to the California/Oregon border, but those of you in this area that I know already knew this!  As our journey landed us here in the Portland area, we have come to notice several really cool things about this place.

  • The Trees!  There are so many trees in our local suburb that even in the most “city” parts of here, there are tons of them.   I drive by ‘little forests’ daily to and from work and am looking forward to them turning green this summer.
  • The people here genuinely seem interested in our relocation story and overall, are very friendly.  We have had several different conversations with many friendly store clerks and people in general here.   At my job, I am
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Happy New Year!!!

Another year has passed and we are confidently saying "Good Bye" to it and ready to move on to greener fields and pastures as this year comes to a beginning. 

Like many people, I have looked back on what this last year has brought to us and I must admit, it has been very ugly to us.  With the job change I had, my back causing some issues and the loss of both my job and home, we have had to endure more than our fair share of trials than anyone should ever have to endure.  It truly has been a test of our endurance and faith to say the least. 

I have chosen to keep moving forward into each day of this year and only look back just long enough to see how far I have come and not dwell in the troubles and heartaches it had given unto

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The hack that changed everything...

On Saturday May 24th 2014 at 1:49 it all began. The starting of an attack by a hacker on my accounts starting with PayPal. The first email came in:

Verification code to reset PayPal password

Dear Keith (redacated), To reset your password, enter this verification code when prompted: 039066Sincerely, PayPal

This email was sent by an automated system, so if you reply, nobody will see it. To get in touch with us, log in to your account and click "Contact Us" at the bottom of any page. Copyright © 2014 PayPal, Inc. All rights reserved. PayPal is located at 2211 N. First St., San Jose, CA 95131.

PayPal Email ID PP1773 - 31cad866ee69d

I did not request this at all. Every two minutes these came for a total of three times. This set me on high alert! Someone was unsuccessfully attempting to get into my

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A Case Against Outsourced Call Centers

A Case Against Outsourced Call Centers

Those of you who know me, know that for well over 14 years, I worked in a call center in various positions.  From basic order entry, telemarketing, customer service, supervisory, claims information specialist, to technical support operator, I have done them all.  Now that I have moved to IT Support, I don’t do this type of work anymore, but I still do respect and stand up for our Call Center employees who put in sometimes long hours, angry customers, happy customers, and your garden variety of customers.   You can learn a lot about human nature working in call centers and one of the things you learn pretty fast is that speaking clearly and being articulate when on the phone are vital to understanding the customer’s reason for the call.   If your customer can’t understand you, this creates a barrier against you and reduces the overall confidence in what you can

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Welcome!

Welcome to the site! Right now, things are very public, but this will soon change and within the walls of this site, you will find more things about us which are more private and not meant for public consumption. With this, I ask that you observe the following:

  • Please do not share anything within the Members only section with anyone outside of your computer screen. (Don't link or share anything that is not publicly displayed before you login)
  • Please make sure you keep your hands, feet and all other objects to yourself!

With that out of the way, Have Fun! And please come back and comment often. This helps me know you are 'listening' and at least here. :)

-Keith  

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