The hack that changed everything...

On Saturday May 24th 2014 at 1:49 it all began. The starting of an attack by a hacker on my accounts starting with PayPal. The first email came in:

Verification code to reset PayPal password

Dear Keith (redacated), To reset your password, enter this verification code when prompted: 039066Sincerely, PayPal

This email was sent by an automated system, so if you reply, nobody will see it. To get in touch with us, log in to your account and click "Contact Us" at the bottom of any page. Copyright © 2014 PayPal, Inc. All rights reserved. PayPal is located at 2211 N. First St., San Jose, CA 95131.

PayPal Email ID PP1773 - 31cad866ee69d

I did not request this at all. Every two minutes these came for a total of three times. This set me on high alert! Someone was unsuccessfully attempting to get into my

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A Case Against Outsourced Call Centers

A Case Against Outsourced Call Centers

Those of you who know me, know that for well over 14 years, I worked in a call center in various positions.  From basic order entry, telemarketing, customer service, supervisory, claims information specialist, to technical support operator, I have done them all.  Now that I have moved to IT Support, I don’t do this type of work anymore, but I still do respect and stand up for our Call Center employees who put in sometimes long hours, angry customers, happy customers, and your garden variety of customers.   You can learn a lot about human nature working in call centers and one of the things you learn pretty fast is that speaking clearly and being articulate when on the phone are vital to understanding the customer’s reason for the call.   If your customer can’t understand you, this creates a barrier against you and reduces the overall confidence in what you can

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Welcome!

Welcome to the site! Right now, things are very public, but this will soon change and within the walls of this site, you will find more things about us which are more private and not meant for public consumption. With this, I ask that you observe the following:

  • Please do not share anything within the Members only section with anyone outside of your computer screen. (Don't link or share anything that is not publicly displayed before you login)
  • Please make sure you keep your hands, feet and all other objects to yourself!

With that out of the way, Have Fun! And please come back and comment often. This helps me know you are 'listening' and at least here. :)

-Keith  

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